Course Content:

Introduction to Stakeholder Management in Lean Six Sigma

Explanation of the significance of stakeholder management in process improvement projects.
The role of stakeholders in project success.
Key Concepts in Stakeholder Management

Understanding key terms and concepts:
Internal vs. external stakeholders
Stakeholder analysis
Stakeholder engagement
How these concepts relate to Lean Six Sigma projects.

Identifying Stakeholders
Techniques for identifying and categorizing project stakeholders.
Mapping stakeholder relationships and influence.

Stakeholder Analysis
Analyzing stakeholder interests, needs, and expectations.
Assessing stakeholder impact on the project.

Stakeholder Communication
Strategies for effective communication with stakeholders:
Developing a communication plan
Tailoring messages to different stakeholder groups
Establishing feedback channels

Managing Stakeholder Expectations
Techniques for managing and aligning stakeholder expectations with project objectives.
Handling stakeholder conflicts and concerns.

Engaging Stakeholders
Methods for engaging stakeholders in Lean Six Sigma projects:
Involving stakeholders in project planning and decision-making
Building stakeholder support and buy-in